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Information Retention Periods
The user can download files or Messages marked as ‘available’ in the Current Status column in the Check Status/Receive window. Files are retained for a set period of time so that they can be downloaded again if necessary.
The standard retention periods are:
| Item Description |
Retention Period |
|
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Transmission information on files & secure messages sent to the Tax Office1 |
30 days |
|
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Transmission Lost Member Search Request |
7 days |
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Before User has downloaded2 |
After User has downloaded |
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SPAD, ACK and MAFR files |
90 days |
7 days3 |
|
Secure Messages from the Tax Office |
90 days |
7 days4 |
1 Marked as 'RECEIVED/FORWARDED' in the Current Status column.
2 Marked as 'AVAILABLE' in the Current Status column.
3 Marked as 'DOWNLOADED' in the Current Status column.
4 Marked as 'READ' in the Current Status column.
The retention period may be changed at the discretion of the Tax Office.
Items are permanently removed from the ECI once the retention period has passed. SPAD and ACK files that have been removed from the ECI are marked as ‘archived’ in the Current Status column. If a file has been removed and you need to access it again, you will have to contact the Tax Office.